Frequently Asked
Questions.

We provide a comprehensive range of non-medical home care services including personal care assistance, senior care, child care assistance, homemaking, transportation, medication reminders, respite care, and dementia support. All services are delivered in the comfort of your home by trained, caring professionals.

Yes — our trained caregivers serve clients across all life stages. We offer specialized pediatric care for children with complex needs and dedicated geriatric support to help seniors maintain independence and quality of life in their home.

Our team is multilingual, culturally sensitive, and deeply connected to Nebraska communities. Every care plan is individually designed — no cookie-cutter solutions. We are fully licensed, comprehensively insured, and every caregiver passes thorough background and reference checks.

We accept Medicaid and work with a variety of private pay arrangements. Our care coordinators will walk you through the options and help determine the best path for your situation — no surprises.

Qualification for our non-medical home care typically starts with a free consultation to assess your loved one's needs. We do not require a physician's referral for most services. Contact us and we'll guide you through the eligibility process step by step.

Our primary service areas are Omaha and Lincoln, Nebraska, and the surrounding communities in eastern Nebraska. Please contact us to confirm availability in your specific zip code.

In many cases we can initiate services within 24–48 hours of your initial consultation. Our intake team works diligently to ensure a swift, smooth transition to home care.

Absolutely. We do our best to match caregivers based on your preferences, language needs, and scheduling requirements. Consistency with the same caregiver is something we strive for.

Yes — every UNHCR caregiver undergoes a comprehensive pre-employment screening process including national and state criminal background checks, motor vehicle record reviews, reference verifications, and drug screening. Your family's safety is our top priority.

Yes. We strictly adhere to HIPAA guidelines to protect the privacy and security of your personal and health information. All staff are trained in HIPAA compliance.